FAQ

The Answers You Need

We want all of our customers to experience the impressive level of professionalism when working with Porter Associates Inc. All of our services exist to make your life easier and stress free. You can trust us to supply you with the best products, as well as top quality customer service.

What is a Manufacturer’s Representative?

  • A Manufacturer’s Representative is a contracted sales agent for a specific product and or territory.  We represent the manufacturer’s interests in the marketplace.

To whom should Purchase Orders be issued?

  • As a general rule, All Purchase Orders should be issued directly to the Manufacturer in which you would like your products from.

Do you have a customer referral program?

Yes, Porter Associates directs all end users requests to the Distributor partner in the area in which the customer is located.

If you still have questions for us, please don’t hesitate to get in touch. Someone on our team will be happy to assist you.

 

FAQ

The Answers You Need

Where can I send my orders?

How late can I place an order and still get it ship out the same day?

  • That depends…As a general rule, any order received prior to 3:00 p.m. EST will ship the same day.  Please understand this is affected by multiple factors:

    • Overall order volume – If we have been slammed by high order volume, we may have challenges meeting same day shipping requests.

    • Truck lines – Your preferred truck line may have already come and gone for the day.

    • Size of the order – A 20+ line item order is likely to be a challenge if received late in the day.

    • Inventory availability – If we happen to be out of a given item and have to send the order to another warehouse, we cannot guarantee same day shipping availability.                     

    • Let us know what you need.  We will do everything possible to meet your requirement.

If you still have questions for us, please don’t hesitate to get in touch. Someone on our team will be happy to assist you.